Mould Remediation and Industrial Drying for Insurers and Loss Adjusters

Intra Air supports insurers, loss adjusters and claims handlers across the Midlands after floods, escapes of water and fire damage.

We inspect, dry, remediate and treat the property, and we provide clear written reports you can rely on at every stage of the claim.

Instruct us on a claim01332 480537

Speak to a specialist today

    We will be in touch within the hour during business hours. No obligation whatsoever.

    A reliable specialist partner for your claims

    When a property has been affected by water or fire, secondary damage from mould, damp
    and odour can quickly add cost to a claim. Early specialist involvement limits that damage,
    keeps the claim moving and reduces the risk of disputes later on.
    We work on your behalf and to your instructions. We keep policyholders informed and look
    after them on site, while making sure you have the evidence you need to make decisions
    quickly.

    Fast response

    We acknowledge instructions the same day and prioritise insurance work so that secondary damage is kept to a minimum. For urgent losses, call us directly on 01332 480537

    Claim-ready documentation

    Every job comes with a detailed written report, including findings, moisture readings,
    photographs, the scope of works and the work completed. Our reports are written to support
    claims decisions and to stand up to scrutiny if a claim is later reviewed or escalated to the
    Financial Ombudsman Service.

    One contractor, start to finish

    Inspection, drying, mould remediation, odour treatment and verification are all handled by one
    team. You don't need to coordinate several contractors, and the claim has one clear line of
    accountability.

    Policyholder care

    Claims are stressful for homeowners and tenants. Our team is courteous, explains what is
    happening at each stage and keeps disruption to a minimum. That protects your customer
    relationship as well as the property.

    Our services for insurers and loss adjusters

    The following services are most commonly used by landlords and letting agents. All include written documentation and can be arranged quickly across the East and West Midlands.

    Insurance mould survey and inspection

    A professional investigation to confirm whether mould is present, how far it extends, and
    whether it relates to the insured event or to a pre-existing issue such as condensation or longterm damp. This gives you a clear, evidence-based basis for your claims decision.

    Mould remediation

    Safe, controlled mould removal and remediation following floods, leaks and escapes of water.
    We treat the affected materials and address the conditions that allowed the mould to grow, so
    it doesn't come back.

    Industrial drying

    As an industrial drying contractor, we use professional-grade dehumidifiers and air movers to
    dry walls, floors and structures after water damage. We monitor and record moisture levels
    throughout, so you have a documented record showing the property is dry and ready for
    reinstatement.

    Damp survey for insurance claims

    We use specialist moisture-measuring equipment to map damp through walls, floors and
    ceilings and identify its source and type. This helps to separate claim-related damage from
    existing defects.

    Indoor air quality assessment

    After remediation, we can test the indoor air to confirm the property is safe for occupants to
    return. This is particularly valuable where occupants are vulnerable or have health concerns.

    Odour and smoke odour treatment

    Fire, smoke and water damage often leave odours behind even after cleaning. We use ozone
    and other specialist treatments to neutralise smoke, damp and bacterial odours at source.

    Flood, leak and fire damage: where we help

    • Escape of water: burst pipes, leaking appliances and hidden leaks, including slow leaks that have caused mould over time
    • Flood damage: drying, decontamination and mould prevention after internal or external flooding
    • Fire and smoke damage: smoke odour removal and air quality testing after the fire has been dealt with
    • Storm damage: water ingress through roofs, walls and windows
    • Secondary mould damage: mould that has developed after a delay in drying or reinstatement

    Need help working through this? Call us on 01332 480537

    What our reports include

    Our reports are clear and factual. They are written for claims handlers, not just for homeowners. Each report typically includes:

    • Property details and a summary of the incident
    • The cause, type and extent of mould, damp or odour contamination
    • Moisture readings and the locations of affected areas
    • Dated photographs before, during and after the work
    • An itemised scope of works and costs
    • Details of all drying, remediation and treatment carried out
    • Drying records and post-remediation checks
    • Recommendations to prevent the problem from recurring

    Reports are supplied electronically and can be tailored to your own reporting requirements or formats.

    Our process

    01

    Instruction

    send us the claim details by phone or email. We acknowledge the same day.

    02

    Inspection

    we attend, assess the damage and record our findings.

    03

    Report and scope

    you receive our findings and a costed scope of works for approval.

    04

    Remediation and drying

    once approved, we carry out the work and keep you and the policyholder updated.

    05

    Verification and sign-off

    we confirm the property is dry and clean and issue a completion report ready for reinstatement.

    Covering the Midlands

    We provide mould remediation, industrial drying and water damage restoration across the East and West Midlands, including Derby, Nottingham, Leicester, Birmingham, Coventry, Wolverhampton, Burton upon Trent, Chesterfield, Loughborough, Mansfield and Stafford.

    Frequently Asked Questions

    Yes. Our inspection looks at the pattern, extent and conditions of the mould growth and the moisture in the property. This helps to establish whether it is consistent with the reported incident or with a longer-term issue such as condensation or poor ventilation.

    Our reports are factual, evidence-based and include photographs and measurements. They are designed to give a clear, defensible record if a claim is reviewed, challenged or referred to the Financial Ombudsman Service

    Yes. When drying is complete, we issue a drying certificate confirming that the affected areas have returned to acceptable moisture levels and are ready for reinstatement. It’s backed by the moisture readings we record throughout the drying process, from the first visit through to sign-off, along with dated photographs. This gives you and the reinstatement contractor clear evidence that the property was properly dried before repairs began. That reduces the risk of mould returning later and of any follow-on claim.

    Yes, if you’d like us to. We arrange access, explain the work and keep the policyholder updated, while reporting back to you.

    Yes. We’re happy to discuss your requirements and supplier onboarding process.

    We acknowledge instructions the same day and prioritise insurance work. Call 01332 480537 for urgent losses.

    Request a quoteNeed Help? Give us a Call 01332 480537

    Add Intra Air to your supply chain

    Whether you have a live claim or are looking for a reliable mould remediation contractor in the Midlands, we’d be glad to talk.

    Call 01332 480537 Email info@intra-air.co.uk Instruct us on a claim