Landlords: Protect Your Tenants and Stay Compliant
Intra Air works with landlords and letting agents across the Midlands to carry out fast, professional inspections and provide the full documentation you need to stay compliant and protect your tenants.
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How Intra Air supports landlords and letting agents
What is Awaab’s Law and what does it mean for you?
Awaab’s Law is legislation introduced following the tragic death of two-year-old Awaab Ishak, who died as a result of prolonged exposure to mould in social housing. His case brought national attention to the serious health risks of damp and mould in homes and prompted significant changes in the law. The legislation requires social landlords to investigate damp and mould hazards within 10 working days of a report from a tenant and to complete all necessary remedial work within a further 5 working days. Emergency situations must be addressed within 24 hours. The Renters’ Rights Bill is expected to extend similar obligations to private landlords in the near future. Whether you manage social housing or private rental properties, the direction of travel is clear. Acting quickly and professionally when damp or mould is reported is no longer optional.
What happens if you do not act?
Failure to meet these obligations can result in formal complaints to the Housing Ombudsman, legal action from tenants, significant financial penalties and serious reputational damage. Beyond the legal risk, the health consequences for tenants, particularly children, elderly residents and those with respiratory conditions, can be severe.
Our services for landlords and letting agents
The following services are most commonly used by landlords and letting agents. All include written documentation and can be arranged quickly across the East and West Midlands.
What our landlord clients say
“I contacted several companies but their prices were incredibly high. Intra Air offered a very reasonable quote and, when they arrived and found the job was bigger than expected, they honoured the original price without question. The work was completed the following week while others wanted one to two weeks just for an inspection. The team were polite, responsive and even arranged a complimentary indoor air quality inspection afterwards. I could not be happier and would highly recommend them.”
“We discovered a slow leak at our rental property and received quotes of around thirty thousand pounds just to remove the mould. Intra Air were a breath of fresh air. They came in, got the job done and kept us updated throughout a very stressful house move. They even repainted the walls so the property was literally back to normal. I am so grateful this is finally resolved. Thank you.”
“A big thank you to Emeka and the Intra Air team for their outstanding customer service and immaculate finish. The care and professionalism they brought to the job was impressive from start to finish. They certainly went the extra mile and I would not hesitate to recommend them.”
Your Awaab’s Law action checklist
- Tenant reports damp or mould, acknowledge and log the report immediately
- Arrange a professional investigation within 10 working days
- Obtain a written assessment confirming the type and cause of the issue
- Complete all remedial removal within 5 working days of investigation
- Keep written records of all investigations, treatments and communications
- Follow up to confirm the issue has been resolved and the tenant is satisfied
- Review ventilation and moisture management to reduce the risk of recurrence
Need help working through this? Call us on 01332 480537
Have a property that needs attention?
Get in touch today and we will respond the same day. We work with landlords and letting agents across Derby, Nottingham, Leicester, Birmingham and the Midlands.