Privacy statement

Intra Air UK, located in the United Kingdom, is responsible for the processing of personal data as set out in this privacy policy.

Contact Details:
Website: www.intra-air.co.uk
Email: info@intra-air.co.uk
The Data Protection Officer (DPO) can be reached at the above email address.

 

Personal Data We Collect

Intra Air UK may collect and process the following categories of personal data when you use our services or provide information voluntarily:

  • Full name
  • Phone number
  • Email address
  • IP address

 

Sensitive or Special Category Data

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without parental or guardian consent. If you believe we have collected such data without proper consent, please contact us at info@intra-air.co.uk, and we will promptly delete the data.

 

Purpose and Legal Basis for Processing Personal Data

We process your data for the following purposes:

  • To send newsletters or marketing communications (with consent)
  • To contact you regarding service delivery
  • To deliver goods or perform contracted services

Legal bases include:

  • Your consent
  • The performance of a contract
  • Our legitimate interests
  • Compliance with a legal obligation

 

Automated Decision-Making

Intra Air UK does not make decisions based solely on automated processing that significantly affect individuals. If this changes, we will update this policy and provide details on the logic, significance, and consequences of such processing.

 

Retention Periods

We retain personal data only as long as necessary for the purposes it was collected. Retention periods vary based on:

  • Customer records: up to 7 years (legal/tax requirements)
  • Contact details: until consent is withdrawn or data is no longer needed
  • Marketing data: 2 years, unless you opt out sooner

 

Sharing of Personal Data

We only share your personal data with third parties when necessary to fulfil our contract with you, comply with legal obligations, or when we have your explicit consent.

 

Cookies and Similar Technologies

We use functional, analytical, and tracking cookies to improve website performance and personalise your experience. A cookie is a small text file stored on your device.

Upon your first visit to our site, you will be asked for cookie consent. You can disable cookies through your browser settings and delete existing cookies at any time.

For more info, visit: https://ico.org.uk/your-data-matters/online/cookies/

We may use third-party cookies (e.g., from Google Analytics or social media platforms). These cookies are subject to the privacy policies of those third parties.

 

Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct or delete your data
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request data portability (transfer of your data)

To exercise your rights, contact us at info@intra-air.co.uk. For identity verification, we may ask you to provide a copy of an official ID (with photo, ID number, and national insurance number redacted for security).

 

Making a Complaint

If you have concerns about our data practices, you may contact the Information Commissioner’s Office (ICO) at:
https://ico.org.uk/make-a-complaint/

 

Data Security

We take data protection seriously and use appropriate measures to prevent loss, unauthorised access, or misuse of your personal data. If you suspect your data has been compromised, please contact us immediately via info@intra-air.co.uk.